F R E Q U E N T L Y  A S K E D  Q U E S T I O N S
In Store Shopping

Can I bring my own containers to refill ?

Absolutely! We encourage our customers to bring in their own packaging to refill with SomethingGood. Glass jars, plastic tupperware, produce bags, anything goes! The only thing we insist upon is that it's empty (we can't top up whats already in there...), clean and dry. Just weigh them empty using our scales, then get filling!

What if I forget to bring my containers ?

For food items, we always have lots of paper bags available for you to use! They're food-safe and made from 100% recycled paper (tree free!). Use the paper bags to refill all of your beautiful jars at home, and then reuse the paper bags, recycle them, or compost them ! We recommend that you immediately transfer bulk food items from paper bags into air-tight containers at home to keep everything super fresh!

Do you have containers to buy in store, too?

Yes! We have a big range of 'keep forever' bags, bottles and jars that you can invest in to bring back over and over again.


Click and Collect

 Why do I need to book a time to collect my order ?

It helps us to be super organised. We pack everything an hour or so before you collect your order, to make sure your food items are super fresh!

How will my food products be packaged ? 

Food products bought from our ‘plastic-free pantry’ range are packed in compostable paper bags made from sustainably sourced, recycled materials. These bags can also be re-used for lunch boxes or for storing food waste, veggie peels, eggs shells, etc., which are going to be composted. We recommend that you immediately transfer bulk food items from paper bags into air-tight containers at home to maintain the freshness of the produce.

How will my liquid refills be packaged? 

All liquids from our refillery will be pre-filled in our returnable glass milk bottles (unless you'd like a new 'keep forever' to refill over and over again at home). For safety reasons we recommend that liquids are transferred into your own bottles at home, especially if liquids are to be used in a wet / bathroom environment. When your returnable bottles are empty, you can bring them back to us and we'll swap you for a full bottle, so no need to by a new bottle each time!

How do you make sure everything is in stock ?

Our stock management system is automated so it is usually very accurate. However from time to time (although rare!) things may go out of stock before your collection time. As we pack your order just a few hours before your collection time to make sure food items are kept super fresh, we aren't usually able to get in touch with you before your collection time to let you know that something you ordered is out of stock. Instead we'll let you know at your collection time and offer an alternative product or full refund.


Food Hygiene

What about allergens and ingredients ?

While SomethingGood take great care to store and package all products in accordance with strict food hygiene regulations, allergens including but not limited to : celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame, soya, sulphur dioxide and sulphites, and tree nuts are present in our shop. These can be present in the form of graules, dust and / or airborne particles. No allergen, nutritional or ingredient information on our website should be considered a guarantee. If you have questions about allergens please get in touch.

What are the best before dates on the food items I've ordered ?

Due to the nature of the food products we sell by weight, they normally have very long shelf lives. We sell items up to one calendar month before their ‘best before’ date, so your products will always have a minimum of 1 month before they reach their ‘best before’ date. If you would like us to include the ‘best before’ dates on the labels, please let us know in the ‘special requests’ section at the checkout.